TERMS AND CONDITIONS

Our website address is: https://glassquirks.ca.

Returns and Exchanges

 

  • I accept Returns and Exchanges with some exceptions and on a case by case basis. 
  • Regular listed items are refundable within 30 days of shipping date on the package.  
  • Please contact us with a photo of the product container and the product as received.
  • Product must be returned in the state that it was received to receive the refund or exchange.  
  • Please contact me within 14 days of receiving the item, and return the product within 30 days for either a refund or a replacement.
  • Refund is for product only, some exceptions apply on a case by case basis.
  • Return shipping costs are the responsibility of the purchaser

PAYMENTS METHODS ACCEPTED, CONDITIONS OF ACCEPTANCE

  • Paypal, Visa, Mastercard, Certified or Cashier’s Cheque accepted with an additional small fee, e-transfer
  • Listed items: Payment in full at time of order
  • Custom Work: 50 % in advance, and the remainder upon completion of the project prior to shipping.
  • Purchaser is responsible for any fees, duties, taxes, levies etc imposed by their country.

Shipping Policy

  • Standard Delivery
  • Unless otherwise specified or requested, each regular listing ordered is shipped air using Canada Post as Carrier and insured for its value, within three weeks of the order date, and will usually take four to ten days from that date to be delivered to the buyer depending on customs.   If shipping is listed as free, this is the shipping rate. However, the delivery time is often only 6 days to most places in the US. 
  • Standard delivery does not include tracking, but it may be added in the cart for a small fee.
  • Overseas orders often take 10 days depending on the location but may take up to six weeks to be delivered.
  • ***Any additional fees for tracking and confirmation are to be paid by the purchaser.
  • Please be advised shipment is from Victoria, on Vancouver Island, in B.C., Canada just across the water from Seattle, Washington USA. Please therefore account for the delivery time from the Island to the Mainland which is can be an additional day.
  • *If you need something shipped sooner,  shipping upgrades are available in the cart, or can be requested prior to purchase of your order.